Total Quality Service For Law Firms - What Does It Mean To You and Your Bottom Line?

I just went to Halfords. The staff member was great. Called me "Sir" for a start. That's nice. Went to Decathlon, looked at a bike and put it back in the "wrong" place. Huffing and puffing from staff who was displeased with me. Chalk and cheese. Why the story? Because I wrote this... "Law firms that exhibit consistent competence across these areas can also charge more and retain clients." http://www.greatlegalmarketing.co.uk/sitedata/Misc/Total-Quality-Service.pdf It's a simple checklist for you and will help you measure your Service Quality competence, which is what really counts when getting referrals.